Latest update: 01/11/21

We appreciate how much you want to spend time with your loved one and will do all we can to make this possible. However, we must ensure the ongoing safety of our patients, staff and visitors, and we appreciate your understanding and co-operation.

Please DO NOT visit the Hospice if either yourself or anyone in your household has signs of COVID-19 (cough, and/or high temperature, and/or loss of, or change in, your normal sense of taste or smell).

Visiting inside the Hospice building

Visitors coming into the building are required to do a lateral flow Covid test (see advice below). Please take a photo on your phone of your completed test strip to show the nursing staff at your next visit, or you can hand the completed test strip to the nurse to discard.

(Free lateral flow test kits can be ordered online from www.gov.uk or some pharmacies are also supplying them. We can supply you with your first few test kits if required.)

  • We are allowing THREE visitors per patient to come into the building at any one time. If you are a regular or daily visitor please do a lateral flow test twice a week. If you are an occasional visitor please do the lateral flow test on the day of your visit.
  • Indoor visits can last any length of time and take place at any time of the day between the hours of 10.30am and 8pm. An appointment is NOT required. Please be aware that we have protected patient meal times from 12noon-1pm and 5pm-6pm, so please refrain from visiting during these times.
  • PPE – gloves, mask and aprons must be worn at all times (unless you are exempt from wearing a mask. You will be asked to show evidence).
  • Unfortunately we are unable to provide food or drinks to visitors.
  • Toilet facilities are available.
  • Children are allowed to visit inside the Hospice but must be counted as one of the three visitors allowed at any one time.
  • During the medication rounds nursing staff will wear a red “Do not disturb” tabard – please refrain from distracting our nurses while they deal with medications. Staff are available at any other time to answer any questions you may have.

Garden visits

  • Patients can have daily garden visits with up to five family members or friends from different households.
  • Outdoor visits for one hour can be arranged with staff and allocated time slots will be given.
  • Please be aware that we have open gazebos for these visits but you will need to bring warm clothes.
  • We will ensure your relative is provided with extra blankets to keep them warm.
  • If it is raining please check with the Hospice to ensure you relative is happy for the outdoor visit to still take place.
  • Please be aware we do not have toilets available for visitors during garden visits.
  • Children can visit in the garden or the gazebo but they must be counted as one of the five visitors allowed.

Visits for someone in their final few days of life

  • For any patients who are deemed to be in their final days/hours of life we can allow small numbers of close family, including children, to be at the bedside throughout. (Details will be discussed at the time.)
  • Dependent on the circumstances, and if time allows, all visitors are asked to do a lateral flow Covid test prior to entering the Hospice.

Thank you for your understanding. If you have any questions please don’t hesitate to speak to a member of the nursing staff. Thank you.

 

Our new patient visiting ‘pod’ has been constructed off our conservatory and allows family members to speak to their loved one via microphone from the pod, while the patient remains in the conservatory. For more information please speak to a member of the nursing team. Limited time slots of one hour are available.

Please watch this short video in which our Nursing Assistant Michaela explains how the ‘pod’ works: