Latest update: 10/09/21

We appreciate how much you want to spend time with your loved one and will do all we can to make this possible. However, we must ensure the ongoing safety of our patients, staff and visitors, and we appreciate your understanding and co-operation.

Please DO NOT visit the Hospice if either yourself or anyone in your household has signs of COVID-19 (cough, and/or high temperature, and/or loss of, or change in, your normal sense of taste or smell).

Visitors coming into the building are required to do a lateral flow Covid test (see advice below). Please take a photo on your phone of your completed test strip to show the nursing staff at your next visit, or you can hand the completed test strip to the nurse to discard.

(Free lateral flow test kits can be ordered online from www.gov.uk or some pharmacies are also supplying them. We can supply you with your first few test kits if required.)

Visiting inside the Hospice building

  • TWO nominated visitors per patient can visit for one hour per day. The two visitors can visit together for one hour, or separately for one hour each. The nominated visitors must call the Hospice in advance to book a time slot.
  • Only the same two nominated visitors are allowed to visit for the duration of a patient’s stay. Please be aware that we may be required to makes changes to visiting at short notice according to the changing needs of the Hospice.
  • All visitors must complete a daily lateral flow Covid test on the day of every visit.
  • We recommend that only double vaccinated visitors come into the Hospice building.
  • Please be aware that we have protected patient meal times from 12noon-1pm and 5pm-6pm, so please refrain from visiting during these times.
  • PPE – gloves, mask and aprons must be worn at all times (unless you are exempt from wearing a mask. You will be asked to show evidence).
  • Unfortunately we are unable to provide food or drinks to visitors.
  • Toilet facilities are available.
  • During the medication rounds nursing staff will wear a red “Do not disturb” tabard – please refrain from distracting our nurses while they deal with medications. Staff are available at any other time to answer any questions you may have.

Visits for someone in their final few days of life

  • For any patients who are deemed to be in their final days/hours of life we can allow small numbers of close family, including children, to be at the bedside throughout. (Details will be discussed at the time.)
  • Dependent on the circumstances, and if time allows, all visitors are asked to do a lateral flow Covid test prior to entering the Hospice.

Thank you for your understanding. If you have any questions please don’t hesitate to speak to a member of the nursing staff. Thank you.

 

Our new patient visiting ‘pod’ has been constructed off our conservatory and allows family members to speak to their loved one via microphone from the pod, while the patient remains in the conservatory. For more information please speak to a member of the nursing team. Limited time slots of one hour are available.

Please watch this short video in which our Nursing Assistant Michaela explains how the ‘pod’ works: